Cancellation Policy

Your custom is very important to me and I will always do my utmost to fit you in for an appointment. I see your appointment as verbal agreement between us and that time is reserved especially for you, for the time it takes to complete the services you have requested.

Upon booking you will be asked for your card details in email to confirm the appointment. No Deposit will be taken, however, you will be charged 50% of the appointment fee if the appointment is cancelled within 48 hours.

75% of the service fee will be taken in the case of a no-show.

Late rescheduling may incur the cancellation. I would rather not enforce the cancellation policy as much as you would rather not cancel.

I understand things can happen at the last minute and assure you that I will be sympathetic. So, to my lovely regular customers ,please allow me to refund on the cancellation policy were a life/death emergency situation has taken place and it is unavoidable for you to cancel.

Thank you for reading this important information, I look forward to welcoming you to The Peculiar Hair Club.

Siobhan xx


Lateness

If you are late for your appointment you may still be charged for the full appointment you were originally booked in for. I may be able to provide a reduced service for the time we have.

Consultation & Allergy testing

I advise all new and sometimes existing clients to come in for a consultation about your next colour service/goal. It gives us a chance to chat and you can get familiar with the flow of the salon. Absolutely all clients must have an up to date allergy test at least 48hours before their colour appointment.

( If you fail to book and come in for an allergy test in time and I cannot do your colour, you would sadly be charged 50% of the appointment fee )